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Visit Scotland | Alba

This page is for tourism businesses. If you're a tour operator, have a look at our tour management system guide instead.

Manage your business listing on

Our extranet allows you to manage your web listing, allowing you to update it whenever you want.

Having the latest information and imagery available is vital to improve the visitor experience.

1. Log in to extranet

At our provider portal, you can enter your username and password. If you have forgotten your password, you can always reset it.

Visit our provider portal.

Reset your extranet password.

Extranet log in

2. Edit your web listing

Select the product you would like to edit by clicking on the relevant business name. Once you have done this, your business details will appear on screen.

Please note all changes made in your extranet update overnight. Changes will be visible on your web listing the next day.

Select your product or organisation from the list

Click on menu and select "edit details". Another menu will appear on the right hand side.

Once you've selected your product / organisation, you can use the menu button to select a drop down with further options such as Product Details

Select the section of your web listing you would like to edit

3. Generate reports with extranet

You can access reports relating to your business listing by clicking on the menu on the home screen. Select "reports".


The display shows "total bookings made" and net and gross revenue. Bookings made by VisitScotland iCentres will appear as "EMS booking – bookings made (unknown)".

It is important to note that you must complete the rooms section in your extranet to be bookable via our iCentres.

The booking analysis feature is accessible via the reports feature on your Extranet account

Provider statistics

To view statistics for your business from, select a date range and click "VisitScotland website" channel.

Other channels are for internal use and unlikely to show any meaningful information.

For more detailed web listing statistics please contact your local industry relationship manager.

The provider statistics feature is accessible via the reports feature on your Extranet account

4. Further help for extranet

Help is available via our online videos, which you can find under the extranet menu.

If you need any further help updating your VisitScotland web listing, please email our Customer Services Team.

You can also phone 01463 244111, available: Monday – Friday, 9am – 5pm.

The help feature is accessible via the menu button

5. Supported web browsers for extranet

We developed our digital management system to run on modern desktop browsers. Please ensure you have the most up to date version available.

There might be a small number of places where functionality is limited to Microsoft Edge. Mobile devices are currently not supported.

List of supported PC browsers

  • Microsoft Edge
  • Google Chrome 51.0.2704**
  • Mozilla Firefox 47.0.1**

List of supported Mac browsers

  • Apple Safari 9.1
  • Google Chrome 51.0.2704**
  • Mozilla Firefox 47.0.1**

Mobile Devices

No mobile devices are currently supported to access our digital management system or extranet.

*Previous versions of Internet Explorer are no longer supported. This is due to Microsoft withdrawing support from older versions. Removing support for these versions is to avoid data loss and support issues. When trying to log in using these browsers it will be blocked at the login page.

**Older versions of Chrome / Firefox may function to a degree but it is recommend that the most recent versions are used to ensure stability.

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