Our Policies

Christmas at The Dome on George Street, Edinburgh.

The Falkirk Wheel, the world's only rotating boat lift, connecting the Union Canal and the Forth & Clyde Canal — Top: VisitScotland / Kenny Lam, all rights reserved.

Right: VisitScotland / Paul Tomkins, all rights reserved.

Keeping us right

Our policies set out the rules that govern what we do and how we do it. In this section of the site you’ll find information on the various principles we’ve outlined to help make sure our contribution as an organisation is always a positive one – on our own merit as well an industry leader.

You might be interested in…

Board member code of conduct

Details of the standards by which our board members adhere to

Complaints and feedback

Information on what to do and how to get in touch with us if you have some feedback or would like to make a complaint

Equality strategy

Read all about how we make sure equality runs through everything we do here at VisitScotland

Freedom of Information

More about different classes of information we publish and how you can request it

Management Statement

Our Management Statement sets out the broad framework within which we operate

Procurement

Our procurement policy and how we promote fair, responsible competition whilst getting the best value for money

Sustainability policy

Here’s how we’re taking action to grow and develop the industry’s sustainable side

Our website policies

Learn more about our website terms of use and our accessibility policies

Classes of Information

Guide to Information available through our publication scheme.