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Visit Scotland | Alba

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As an organisation, we're committed to providing high-quality service throughout our business. But we understand that we cannot get it right all the time.

We're interested in any feedback relating to a visitor’s experience as well complaints about a service we provide.

Our complaint procedure

Complaints should voice dissatisfaction about our action or lack of action or the standard of service provided by us or on our behalf. A complaint may involve more than one department and may relate to things like:

  • delays in responding to an enquiry or request
  • failures to provide a service
  • our policy
  • our standard of service

We will follow our model complaints handling procedure when responding to your complaint.

Our feedback procedure

As Scotland’s national tourism organisation, we are interested in any feedback relating to a visitor’s experience. But as we're not a regulatory body, we have no remit for taking enforcement action.

You may wish to consider the following before contacting us

Transport related feedback

Is your concern about an experience on trunk roads, vehicle hire, or public transport? Then please contact the applicable operator.

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