Become a Visitor Services Advisor
If you’re passionate about customer service and have a desire to celebrate Scotland, then you could apply to join our team and help make a positive impact on a visitor’s experience in our country.
We're looking to recruit Visitor Services Advisors across our iCentre network. Our 26 iCentres are spread geographically across Scotland and deliver a valuable face to face interaction with visitors and locals alike. Our staff are key to making a positive impression and adding value to a visitor’s experience through the sharing of information and the addition of sales such as tickets, books, maps, gifts and souvenirs.
We’re looking for a team of engaging and outgoing people to work in our iCentres – to offer inspirational ideas and share hidden gems, encourage visitors to get the most out of the local area and showcase what Scotland has to offer. Working as a Visitor Services Advisor is a rewarding and varied role, which is a great way to start your VisitScotland journey.
Hear from our team
Anna Martelli, Visitor Services Advisor, Ballater iCentre
What I enjoy the most about my job as a Visitor Services Advisor at VisitScotland is helping other people enjoy Scotland as much as I do and helping them make the most of their time here, whether it’s a day or a month. I enjoy the challenge of finding what our visitors are looking for and it is very rewarding when they come back to let us know that we were helpful and that they had a good time.
Moreover, since I started working for VisitScotland, I have been spending more of my free time cultivating my hobbies: travelling, walking, visiting Museums and Art Galleries and exploring new cities. This has helped me recommend more places to our visitors and I feel that it is has also been appreciated and encouraged by VisitScotland since it is acknowledged as part of my Personal Development Plan.
Working as a Visitor Services Advisor means that every day is a bit different, some people come in our iCentre to have a browse in the shop, others to find accommodation or to ask for a walk nearby. This makes the day interesting and has allowed me to develop a wide range of skills. I like to work in an environment where learning not only comes as part of your daily routine, but is also encouraged and supported through an offer of a wide range of free courses and training opportunities.
Neil Christison, Regional Director for Stirling, Falkirk, Clackmannanshire & The Lothians
While studying at university, I worked as a Visitor Services Advisor at VisitScotland's Edinburgh iCentre. Fast forward 10 years and I am still working at VisitScotland.
During this time, I've completed four amazing seasons welcoming visitors to Edinburgh in the iCentre, before becoming a Quality and Tourism Advisor. In this role I've worked with businesses across Scotland to enhance the quality of their visitor experience.
I'm now in my role as VisitScotland's Regional Director for Stirling, Falkirk, Clackmannanshire, East, West and Midlothian, working with internal and external colleagues with a primary focus on destination development and enhancing the visitor experience.
The positive ‘Team Scotland’ culture at VisitScotland, as well as the countless learning and development opportunities available, allow staff to develop their skills and progress their careers. In my opinion, there’s no better place to start that journey than at one of our VisitScotland iCentres.