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Visit Scotland | Alba

VisitScotland Quality Assurance Scheme - Enquiry Form

The following sections provide details of the minimum entry requirements that must be achieved to be considered for a star rating. Additional requirements for higher star ratings are shown where applicable. 

Overall standards

Service and efficiency - hospitality and friendliness

Guest meals



Public areas




Dispensations for certain individual requirements within the quality standards may be given as long as all the remaining requirements and quality levels for that grade are met or exceeded. This flexibility will be on a case-by-case basis and will have to be agreed by the Standards Review Group (SRG), which represents all the organisations who operate the Quality Standards – VisitScotland, VisitWales, VisitEngland, Tourism Northern Ireland and AA. Any exceptions will need a proportional increase in the quality of other areas to compensate for the area where the exception is sought. 


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