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Visit Scotland | Alba

During this time of uncertainty amid the COVID-19 pandemic, we’ve been working closely with the industry and our partners.

As part of this, we’ve been working with Online Travel Agencies (OTA’s) to support postponement policies, rather than cancellation and refunds, for bookings to Scotland. Working with as many OTA’s as possible, we wanted to provide you with a clear update on the support and flexibility currently available.

Booking.com

Force Majeure Policy

For all new reservations made from 6 April 2020, Booking.com will no longer apply force majeure (forced circumstances) conditions for guests seeking to cancel or modify their booking due to the current coronavirus situation – particularly non-refundable and partially refundable bookings. These reservations will be treated like any standard booking, according to Booking.com policies and procedures. Find out more information on your options if guests are seeking a cancellation.

Booking.com is providing up-to-date information, resources and support to help you and your property navigate the coronavirus crisis. Take a look at Booking.com's Coronavirus Partner Support page for the latest updates.

Airbnb

Extenuating Circumstances 

Reservations for stays and Airbnb Experiences made on or before 14 March 2020, with a check-in date between 14 March 2020 and 15 August 2020, are covered by the policy and may be cancelled before check-in. Guests who cancel will have cancellation and refund options, and hosts can cancel without charge or impact on their Superhost status.

Airbnb will either refund all service fees or issue travel credit that includes them for covered cancellations. In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstance.

Reservations for stays and Airbnb Experiences made on or before 14 March 2020, with a check-in date after 15 August 2020, are not currently covered for COVID-19-related extenuating circumstances. The host’s cancellation policy will apply as usual.

Read the full Extenuating Circumstances Policy from Airbnb.

$250 million investment

For eligible reservations cancelled under the Extenuating Circumstances Policy, Airbnb committed to pay hosts 25% of what they would’ve received for a cancellation based on their normal cancellation policy. 

Reservations with a check-in date on or after 1 June 2020 are not eligible for support payments from the $250 million commitment.

Read the full statement announcing this support.  

Coronavirus updates from Airbnb

Get the latest information on Airbnb's response to coronavirus, from policy updates to resources for hosts and guests, on its Coronavirus updates page.

Expedia

Force Majeure Policy

Bookings made from 20 March 2020 are not subject to cancellation under force majeure, except where required by law, and your usual policies will be applied for any traveller-initiated cancellation or no-show.

Eligible cancellations 

Eligible cancellations for properties located in the UK include all bookings made prior to 20 March 2020 with check-in dates between 20 March 2020 and 9 July 2020. This is for bookings by travellers from all countries except those from the UK and Ireland.

These guidelines will be updated on 10 July 2020. There will be a wider list of countries listed as excpetions where cancellations will no longer be accepted under force majeure.

Refundeing bookings

Where Expedia has permitted a traveller to cancel a partially refundable or a non-refundable booking under this policy, the traveller will receive a refund or a voucher.

Travellers with partially refundable bookings for July stay dates who contact Expedia to cancel at least 24 hours before their check-in date will be provided full refunds. Travellers with non-refundable bookings for July stays who contact Expedia to cancel at least 24 hours before their check-in date will either receive a full refund or a voucher to rebook at your property.

Read the full Force Majeure Policy from Expedia.

Further support and information

Keep up to date with the latest business advice and resources by visiting our dedicated coronavirus (COVID-19) advice section.