Moment for Change | Helping businesses with insight and advice
Our recorded webinars cover a range of online training from digital skills to customer service.
Destination Climate Action
Destination Climate Action is a programme that was envisioned in 2021, following the Travel Foundation Tourism Declares a Climate Emergency. VisitScotland UNWTO and UNEP have the ambition to accelerate their sectors’ ambitions towards climate action and to align travel and tourism with international agreements.
Targeting markets close to home webinar Q&A
Published June 2020
Questions asked during webinar
Handout: How digital technology can help visitor attractions, tours and activity providers re-open safely
Published June 2020
Information and key points discussed during webinar
Early steps to recovery webinar Q&A
Published June 2020
Questions asked during webinar
Marketing your business now webinar Q&A
Published June 2020
Questions asked during webinar
Our new marketing strategy webinar Q&A - Vicki Miller
Published June 2020
Tune in to Tourism - Road to Recovery
You can listen to the podcast of the Tune in to Tourism - Road to Recovery which took place on the 10 July 2020, featuring Director of Industry and Destination Development, Riddell Graham as he discusses the Good to Go scheme.
Also available on SoundCloud, Apple and Spotify.
Exceeding visitor expectations (EVE)
The Association of Scottish Visitor Attractions (ASVA) in partnership with us here at VisitScotland, has designed this course specifically for those working in the visitor attraction industry. It enables participants to discover everything they need to know about being an ambassador for their attraction and delivering great service.
Exceeding visitor expectations session 3 - further information and Q&A
Published May 2020
Different kinds of complainers
Published May 2020
Tips and suggestions for dealing with tricky situations
Published May 2020
Considerations from the VisitScotland QA grading scheme for visitor attractions
Published July 2020