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Moment for Change | Helping businesses recover with insight and advice

Our recorded webinars, cover a range of coronavirus (COVID-19) specific information and research, as well as a range of online training from digital skills to customer service.

Knowledge and information will help us all adapt to – and shape – the 'new normal' and we’ll continue scanning environments, learning from and sharing with others around the world so that we can provide you with the tools to recover.

Find webinars on the following subjects:

 

Webinar date

Subject

10 July 2020 Tune in to Tourism - Road to Recovery
6 July 2020 Moment for Change | Converting planners into bookers - a panel discussion
3 July 2020 Exceeding visitor expectations (EVE) with Catherine Bowie - Session Four
2 July 2020 Way to recovery - South of Scotland
30 June 2020 Talking travel UK consumer's attitudes and behaviour relating to holidays in 2020
25 June 2020 Our new marketing strategy
25 June 2020 Moment for Change | Digital Fundamentals
24 June 2020 Back to Business Webinar: Restarting the tourism sector
16 June 2020 Moment for Change | Targeting markets close to home
11 June 2020 Moment for Change | How digital technology can help visitor attractions, tours and activity providers re-open safely
11 June 2020 Digital Skills | Creating simple video
4 June 2020 Moment for Change | Early steps to recovery - who will be Scotland's first visitors?
2 June 2020 Paul Bush - The impact of COVID-19 on the events industry and a new norm
28 May 2020 Moment for Change | Top tips on how to keep marketing your business right now
25 May 2020 Chris Greenwood - What the new normal will look like for the tourism industry
21 May 2020 Exceeding visitor expectations (EVE) with Catherine Bowie - Session Three
20 May 2020 Vicki Miller - VisitScotland's marketing recovery plan
14 May 2020 Exceeding visitor expectations (EVE) with Catherine Bowie - Session Two
13 May 2020 Riddell Graham - The recovery of tourism
7 May 2020 Exceeding visitor expectations (EVE) with Catherine Bowie - Session One

 

10 July 2020 | Tune in to Tourism - Road to Recovery

You can listen to the podcast of the  Tune in to Tourism - Road to Recovery  which took place on the 10 July, featuring Director of Industry and Destination Development, Riddell Graham as he discusses the Good to Go scheme.

Also available on SoundCloud, Apple and Spotify. 

6 July 2020 | Converting planners into bookers - a panel discussion

2 July 2020 | Way to Recovery - South of Scotland

You can watch the recording of the 'Way to Recovery' | South of Scotland which took place on the 2 July.

You need to register your details to access the video. 

30 June 2020 | Talking travel UK consumers' attitudes and behaviour relating to holidays in 2020

25 June 2020 | Our new marketing strategy

Our new marketing strategy webinar Q&A - Vicki Miller

Published June 2020

25 June 2020 | Digital Fundamentals

24 June 2020 | Back to Business Webinar: Restarting the tourism sector

16 June | Targeting markets close to home

Targeting markets close to home webinar Q&A

Published June 2020

Questions asked during webinar

11 June 2020 | How digital technology can help visitor attractions, tours and activity providers re-open safely

Handout: How digital technology can help visitor attractions, tours and activity providers re-open safely

Published June 2020

Information and key points discussed during webinar

Digital skills

11 June 2020 | Creating simple video

4 June 2020 | Early steps to recovery - who will be Scotland's first visitors?

Early steps to recovery webinar Q&A

Published June 2020

Questions asked during webinar

28 May 2020 | Top tips on how to keep marketing your business right now

Marketing your business now webinar Q&A

Published June 2020

Questions asked during webinar

Exceeding visitor expectations (EVE)

The Association of Scottish Visitor Attractions (ASVA) in partnership with us here at VisitScotland, has designed this course specifically for those working in the visitor attraction industry. It enables participants to discover everything they need to know about being an ambassador for their attraction and delivering great service.

The course content is closely aligned to our Quality Assurance programme for Visitor Attractions, providing guidance and insight into the expectations of 5-star service, hospitality and friendliness.

EVE Session 3 further information and handouts

Exceeding visitor expectations session 3 - further information and Q&A

Published May 2020

Different kinds of complainers

Published May 2020

Tips and suggestions for dealing with tricky situations

Published May 2020

VisitScotland's response to COVID-19

Our series of webinars providing you with insight from our senior team into some of the issues and challenges we’re navigating during coronavirus (COVID-19).

Webinar Q&As

Recovery of tourism webinar Q&A

Published May 2020

Questions asked during webinar with Riddell Graham

Our marketing recovery plans webinar Q&A

Published May 2020

Questions asked during webinar with Vicki Miller

What the world of tourism looks like webinar Q&A

Published May 2020

Questions asked during webinar with Chris Greenwood

Impact of COVID-19 on the events industry webinar Q&A

Published June 2020

Questions asked during webinar with Paul Bush