Moment for Change | Helping businesses recover with insight and advice
Our recorded webinars, cover a range of coronavirus (COVID-19) specific information and research, as well as a range of online training from digital skills to customer service.
Knowledge and information will help us all adapt to – and shape – the 'new normal' and we’ll continue scanning environments, learning from and sharing with others around the world so that we can provide you with the tools to recover.
Find webinars on the following subjects:
14 January 2021 | How to adapt your tourism business for 2021
2 November 2020 | Responsible Tourism
10 July 2020 | Way to Recovery - West Lothian Webinar
10 July 2020 | Tune in to Tourism - Road to Recovery
You can listen to the podcast of the Tune in to Tourism - Road to Recovery which took place on the 10 July, featuring Director of Industry and Destination Development, Riddell Graham as he discusses the Good to Go scheme.
Also available on SoundCloud, Apple and Spotify.
9 July 2020 | Webinar with Malcolm Roughead
8 July 2020 | Forth Valley tourism recovery
6 July 2020 | Converting planners into bookers - a panel discussion
2 July 2020 | Way to Recovery - South of Scotland
30 June 2020 | Talking travel UK consumers' attitudes and behaviour relating to holidays in 2020
25 June 2020 | Our new marketing strategy
25 June 2020 | Digital Fundamentals
24 June 2020 | Back to Business Webinar: Restarting the tourism sector
16 June | Targeting markets close to home
11 June 2020 | How digital technology can help visitor attractions, tours and activity providers re-open safely
11 June 2020 | Creating simple video
4 June 2020 | Early steps to recovery - who will be Scotland's first visitors?
28 May 2020 | Top tips on how to keep marketing your business right now
Exceeding visitor expectations (EVE)
The Association of Scottish Visitor Attractions (ASVA) in partnership with us here at VisitScotland, has designed this course specifically for those working in the visitor attraction industry. It enables participants to discover everything they need to know about being an ambassador for their attraction and delivering great service.
The course content is closely aligned to our Quality Assurance programme for Visitor Attractions, providing guidance and insight into the expectations of 5-star service, hospitality and friendliness.
EVE Session Three - further information and handouts
EVE Session Four - further information
VisitScotland's response to COVID-19
Our series of webinars providing you with insight from our senior team into some of the issues and challenges we’re navigating during coronavirus (COVID-19).