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VisitScotland/Kenny Lam

Providing the best possible experience

From great customer service to excellent facilities, delivering quality speaks volumes to visitors.

Our Quality Assurance Scheme for arts venues was developed in partnership with the industry. It provides an accurate assessment of the quality of experience you offer. Find out more about the criteria and some great examples of best practice for arts venues across Scotland.

What would we consider an arts venue?

The scheme covers any venue that hosts a programme of public-facing events throughout the year, which visitors can view or book tickets for. This includes theatres, performance venues and exhibition halls. But it does not include conference halls or venues that host business or private events.

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