Skip to main content
Visit Scotland | Alba
Article published 06/07/2020

VisitScotland in partnership with ASVA moves popular course from the classroom to online

VisitScotland and the Association of Scottish Visitor Attractions (ASVA) has adapted their popular Exceeding Visitor Expectations (EVE) course from the classroom to online learning during lockdown.

The course, in partnership with us here at VisitScotland, is designed specifically for those working in the visitor attraction industry and enables participants to discover everything they need to know about being an ambassador for their attraction and delivering great service.

The course content is closely aligned to our Quality Assurance programme for Visitor Attractions, providing guidance and insight into the expectations of 5-star service, hospitality and friendliness.

The EVE course consists of four webinars sessions, all available to view online. The content of the webinars follows similar lines to the classroom EVE course, but also focuses on the new landscape we find ourselves in, exploring how expectations can be exceeded both during the current lockdown phase, and once we enter the recovery period and start welcoming visitors again. Delivered by Catherine Bowie and ASVA.

Each session also features a manager from our Quality Assurance (QA) scheme to answer questions on the QA scheme in the post-coronavirus landscape.

Watch Exceeding Visitor Expectations – Session One

Watch Exceeding Visitor Expectations – Session Two

Watch Exceeding Visitor Expectations – Session Three

Session Three - further information and handouts

Exceeding visitor expectations session 3 - further information and Q&A

Published May 2020

Different kinds of complainers

Published May 2020

Tips and suggestions for dealing with tricky situations

Published May 2020

Watch Exceeding Visitor Expectations – Session Four

Session Four - further information

Considerations from the VisitScotland QA grading scheme for visitor attractions

Published July 2020

To find out about other upcoming virtual events and training opportunities visit our events and training page.