2. Our core activities
To deliver on our purpose, vision, and mission, we have created five core activities which shape our priorities each year.
The Strategic Framework is our organisational blueprint as the national tourism organisation.
The framework summarises the scope of the work we will carry out between 2024 and 2027. It aims to contribute to a vibrant and dynamic visitor economy, creating better places for people to live, work, and visit.
Our purpose is to drive the visitor economy, growing its value to Scotland.
Our vision is that we contribute to a vibrant and dynamic visitor economy, creating better places for people to live, work, and visit.
Through strategic leadership and industry partnerships, we will lead, support, and contribute to a globally competitive visitor economy.
We will do this by highlighting the benefits of tourism and events in delivering the very best for our visitors, our businesses, our people, our communities, and our environment.
To deliver on our purpose, vision, and mission, we have created five core activities which shape our priorities each year.
We develop a rich understanding of:
This is to support the creation of relevant, compelling, and effective activities.
We build long-term relationships with current and potential visitors. By extension, we influence investors, students, and migrants. Thusly, we actively manage the lifetime worth to the country of these aforementioned groups.
We build a global brand whose attributes will:
We put responsible tourism and climate change at the heart of all our marketing activity. This is to ensure that communities and visitors can build strong and harmonious relationships.
We harness our paid, earned, and owned channels. We work with partners to grow the contribution of the visitor economy to the overall Scottish economy.
We work with regional organisations and sector partners to promote a breadth of visitor experiences. This stimulates regional and seasonal spread of visitor spend.
We mobilise information and advice to:
We deliver unique and memorable sporting, cultural and business events. These showcase our talents and enhance our global reputation as the perfect stage.
We support the industry to deliver the aspirations and objectives of “Outlook 2030”.
We engage with communities to rebuild tourism in a responsible and inclusive way. This ensures that the infrastructure and welcome reflects and supports issues around:
We draw together enterprise investment. This will let destinations, product owners, and sector specialists invest in internationalisation.
We raise the profile of tourism and events as a force for economic and social good.
We lead industry efforts to create a quality, end-to-end, measurable customer experience. This will attract visitors who are both responsible and high value.
We work with industry partners to spread the economic and social benefits of tourism and events across the whole of Scotland. This will be in line with capacity.
We provide information, at the point of need, through our iCentres and digital assets.
We provide leadership and support to the industry in key strategic areas:
We support industry upskilling and digital adoption.
We use research and analysis to build a robust picture of tourism performance and prospects in Scotland. This makes us get a thorough understanding of responsible tourism indicators and issues.
We collaborate and empower industry innovators to bring technology and new ideas to market. This will enhance people’s real-life experiences
We digitally enable the tourism and events industry.
We provide the intelligence and insight that enables strategic decision making.
We provide tools, platforms, and talent that empower the following to market and sell their own product:
We collaborate with destinations and key industry partners to develop low carbon products. These will dynamically evolve our offer. This will underpin our responsible ambitions towards Scotland’s target of net zero by 2045.
We work closer with industry groups to develop new and innovative approaches and solutions for the tourism and events sector. This is to adapt to the evolution of our sectors.
We deliver a comprehensive data and insight resource. This supports the responsible tourism ambitions and strategies. It empowers the industry and government as well to make data-driven decisions on strategy, policy, and investment.
We share relevant, rich insight. This supports businesses, partners, and stakeholders in their strategic and business planning.
Scotland – A powerfully enriching personal experience.
We don’t believe that technology will ever replace the physical experiences we have . Nor do we believe it will ever replace the relationships we build when visiting Scotland.
But we do believe that the right technology will help visitors:
This, in turn, enhances our reputation as a world-class organisation and destination of choice.
To enable that to happen, we need to ensure that our own people have access to technology. This technology will allow them to work smarter, gather, interrogate, and interpret data and information.
This will lead to a greater understanding and fulfilment of our visitor, partner, and internal stakeholder needs.
We pledge to combat climate change and support Scotland’s aspirations to be net zero by 2045. We plan to do so by:
This is to ensure that tourism enriches our communities and our environment.
Our ambition is to be a Net Zero Organisation by 2030.
The specialist skill-sets required to realise our strategy are dramatically changing. We need to identify and integrate the changing skillsets required to
Thereby, we create an organisation which:
The right channel, technology and industry partners will open up a world of opportunities to help us achieve our vision and goals.
Private and public sector capital and infrastructure investments are going to be key elements. They will support recovery, visitor management, and future growth ambitions.
We must engage, influence, challenge, support, and where appropriate facilitate discussions. This is to secure the right investments in the right locations. In turn, this will deliver the right outcomes for the sector, communities, and the environment.
Raise the profile of tourism and events as a force for economic and social good. Provide the intelligence and insight that enables strategic decision making.