Technology Strategy, Planning and Delivery
Colleen Henderson leads this team, which helps ensure our technology investments deliver real value for the organisation, our colleagues, and the tourism and events sector.
Acting as the bridge between business needs and technology solutions, the team works with stakeholders across VisitScotland to identify priorities, plan future investments, and deliver products and projects that support our strategic goals.
The team ensures that technology initiatives are effectively governed, appropriately funded, and delivered in a way that maximises organisational benefit.
The department's responsibilities include:
- Technology Strategy and Planning, shaping the future direction of technology
- Programme and Project Delivery, prioritising, planning, and delivering change initiatives that improve services, experiences, and business outcomes
- Product Ownership, ensuring our digital products continue to meet user needs, deliver value, and evolve in line with organisational objectives
- Business Analysis and Design, working with colleagues to understand business challenges, identify improvement opportunities, and define requirements for effective solutions
- Enterprise Architecture, helping systems, data and processes work together effectively
- Artificial Intelligence (AI), exploring and implementing opportunities to improve efficiency, innovation, and decision-making
Through effective planning, governance, and delivery, the team helps VisitScotland make the most of its technology investments and deliver better outc omes for colleagues, partners, and visitors.
Information Technology
Technology Solutions, led by Allan Henderson, designs, delivers, and supports the digital systems and services used by VisitScotland's colleagues, visitors, businesses, and partners.
From our websites and online services to internal business systems, the team ensures technology is reliable, secure and easy to use.
The department comprises the following specialist teams:
- Product Engineering
- Solutions Engineering
- DevOps and Platform Engineering
- Test and Quality Assurance
Working closely with other teams across the Technology Office, Technology Solutions develops and improves digital services that help to achieve our strategic goals.
The department develops and maintains both systems and platforms, applying agile delivery practices where appropriate to maximise value and responsiveness to organisational needs. This includes key platforms such as VisitScotland.com, the Business Support Hub, and VisitScotland.org.
By using customer insight, stakeholder engagement, user feedback, and data, the team continually enhances digital services to provide the best possible experience and deliver value for everyone who uses them.
Technology Services
Head of department, Stewart Keggie, and team deliver secure, reliable, and high-performing technology services that support organisational delivery, drive efficiency, and enable continuous improvement across the organisation.
This includes:
- service delivery and technology support for internal and external users
- cyber security, governance and access management
- infrastructure, networks, cloud services and core technology platforms
- asset lifecycle management, automation, innovation, and digital transformation initiatives
The team also plays a strategic role in ensuring technology aligns with organisational objectives. By managing systems, networks, data, and user permissions with a strong focus on security, Technology Services maintains resilient and well-governed environments.
Through modern collaboration tools, cloud solutions, AI, and automation, the team identifies opportunities to improve services, enhance operational performance, and support the organisation's evolving needs.
