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Visit Scotland | Alba

VisitScotland Quality Assurance Scheme - Enquiry Form

How to become a member of our Quality Assurance Scheme

It’s easy to join. Please consider these steps before you register your business and join our Quality Assurance scheme.

  1. 1

    What type of business are you?

    This way, you are aware of what the advisors will be looking for when grading your business. Don’t worry if you’re not sure you can meet all the requirements, we can offer you guidance that’s right for your business.

    If you have any queries, our team can help provide advice on what will work best for you.


    Don't forget: Check you agree to our schedule of conditions

  2. 2

    Sign up and participation fees

    Our annual fees for the Scheme vary depending on the type and size of your business. They range from around £52 +VAT for a small hostel to around £1,500 +VAT for a large accommodation provider with 100 rooms. 


    Find out more about our participation fees in the following download:

    VisitScotland 2023/24 QA fees

    Published March 2023

    QA fees for the current scheme year

  3. 3

    Welcome aboard

    Once you become a Quality Assurance member, you’ll receive a welcome call from our team. They'll talk you through the process of how your first live grading visit will work before we visit you in person.

    We want to help you reach your desired Star Award as early as possible, so, this is a chance for us to offer some advice and give you a bespoke written report to help you on your way.

    We will also provide you with your Awaiting Grading logo which you can use straight away. This way, you won’t need to wait for us to visit before offering your visitors some reassurance that you care about providing a quality experience.

    Using the logo can help reassure visitors. It demonstrates that you want to be transparent about the level of your offering. It will also show that your business will be held accountable to national standards.

  4. 4

    The visit

    One of our Quality and Tourism Advisors (QTA) will schedule a live grading visit. Depending on what type of business you are, this may take the form of an incognito visit.

    At the end of the grading visit, the QTA will provide you with feedback and advice about their experience. This is a valuable opportunity to learn about the visitor journey your business is offering, as well as to make informed plans for future development.

  5. 5

    Your award

    Following your grading visit, you will receive confirmation of your Star Rating. This comes with a detailed report containing tailored advice and guidance.

    We will also provide you with an award plaque and electronic logos. This way, you can shout about your new Quality Assurance Award.

Still not sure if Quality Assurance is for you?

We recognise that for some businesses joining a quality assurance scheme can be new experience and maybe even a little daunting. If you’re not quite at the point of making that leap – don’t worry, we’re here to help you!  

Would you like a call from one of our dedicated Quality Assurance team? We are always happy to try and answer any queries you might have. Email to arrange a convenient time for us to get in touch. 
Perhaps your business is brand new, or undergoing major redevelopment, and you would like some pointers before your business is fully assessed for a Star Rating, in which case you might be interested in our advisory services - find out more on our Advisory Service page
Whatever your concerns, we are committed to working with you, so that you can start to enjoy the benefits of Quality Assurance. 

Schedule of Conditions

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