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Visit Scotland | Alba

VisitScotland Quality Assurance Scheme - Enquiry Form

The VisitScotland Quality Assurance Scheme for small serviced accommodation has been developed in partnership with the industry to provide a comprehensive, independent, accurate assessment of the quality of experience they are offering across all areas of their business.  

The scheme is designed to inspire and encourage improvement within the small serviced accommodation sector, helping every Quality Assurance Member achieve their full potential in providing the best possible guest experience. 

Quality Assurance Membership and displaying your award speaks volumes to your visitors – it demonstrates you take quality seriously.

What type of small serviced accommodation business are you?

VisitScotland will use the following definitions when deciding whether to grade a business as a small serviced accommodation provider. If your establishment does not meet any of these definitions, please consider whether an alternative sector’s criteria might be more appropriate, such as self-catering or hotel. 

B&B - accommodation offering bed and breakfast, normally but not always, in a private house run by the owner. B&Bs will usually have no more than six bed spaces and may serve an evening meal. 

Guest House - a Guest House will normally have a minimum of four letting bedrooms. Breakfast will be available and evening meals may be provided by staff or the owner. It will normally be commercially rated. 

Farmhouse - accommodation offering B&B or Guest House accommodation on a working farm, croft or smallholding. 

Inn - an Inn will normally provide bed and breakfast within a licenced establishment where the food and beverage operation is a significant part of the business. The restaurant and/or bar will usually be open to non-residents and will provide bar or restaurant food at lunchtime and evenings. 

Restaurant with rooms - a restaurant with rooms will normally provide bed and breakfast accommodation within a licensed establishment where the restaurant operation is a significant part of the business and will usually be open for non-residents. The restaurant should offer a high standard of food and restaurant service. A maximum of 12 bedrooms should be provided. 

Guest Accommodation - any establishment that meets the minimum entry requirements and does not meet one of the above designators is eligible for this general designator.