Tourist shops | QA guidance

Discover our scoring criteria and grading bands for tourist shops and what it takes to achieve a high score.

Providing the best possible experience

From great customer service to excellent facilities, delivering quality speaks volumes to visitors.

Our Quality Assurance Scheme for tourist shops was developed in partnership with the industry. It provides an accurate assessment of the quality of experience you offer. Find out more about the criteria and some great examples of best practice for tourist shops across Scotland.

What would we consider a tourist shop?

The scheme covers any shop offering a retail experience to visitors. This might include tastings or demonstrations. There could be a café on site, or there might be a sole focus on providing a quality retail selection.