2. How we score quality
A potential 77 elements are assessed depending on the nature of the business. A score from 0 to 5 is awarded for each element. This will result in an overall percentage score that will place your establishment within one of the five grading bands.
However, it is not simply the overall percentage that determines the final award.
If any of the 77 potential elements assessed scores zero this will result in no award being confirmed. Please note, where any element is not applicable, no assessment will be made. There will be no penalty for not providing any of these facilities or services.
The park must score a minimum of three in any element relating to cleanliness for an award to be confirmed.
Cleanliness is an area of paramount importance and must be of a standard at least equal to the park's overall percentage Star rating band.
Excluding cleanliness, no area is to be more than one Star rating band below the overall award. For example, were "toilets and washing facilities" scoring in the 3 Star band? But all other areas were scoring in the 5 Star band? Then a 4 Star rating would be confirmed.
The minimum percentage scores required for each Star rating are shown in the following table.
| |
1 Star |
2 Star |
3 Star |
4 Star |
5 Star |
| Overall |
34% |
48% |
60% |
75% |
87% |
| Cleanliness |
60% |
60% |
60% |
75% |
87% |
| All other areas |
34% |
34% |
48% |
60% |
75% |
Park operators should be aware that the internal aspects of their letting fleet are not areas of assessment. Hence they are not included in the overall calculation of an award. However, operators should ensure their letting fleets meet minimum entry requirements and inventory. The assessor will require access to a sample of the fleet to confirm minimum standards, including cleanliness, are met.
