Check what you need to know
Find out the criteria for your business to achieve a grading with our Quality Assurance Scheme. All businesses are also required to implement sustainability actions to achieve the minimum standards of Quality Assurance. Please ensure you read the Sustainabilty Actions for your type of business below.
1. Small serviced accommodation
Small serviced accommodation includes the following business types:
- B&B
- Farmhouse
- Guest Accommodation
- Guest House
- Restaurant with Rooms
- Inn
Criteria for small serviced accommodation
Published: September 2009
Guidance notes for small serviced accommodation
Published: September 2009
Sustainability actions for small serviced accommodation providers
Published: November 2018
To meet our minimum standards for Quality Assurance, small serviced accommodation must meet at least 18 of these sustainability actions.
2. Hotel and exclusive use venue
Exclusive use venues should also use the Hotel criteria.
Criteria for hotels
Published: February 2018
Sustainability actions for hotels
Published: November 2018
To meet our minimum standards for Quality Assurance, hotels must meet at least 18 of these sustainability actions.
3. Camping and caravan parks
This criteria and guidance covers
- Holiday parks
- Touring parks
- Camping parks
- Individual caravan holiday homes
Criteria for camping and caravan parks
Published: February 2018
Guidance notes for camping and caravan parks
Published: February 2016
Sustainability actions for holiday parks
Published: November 2018
To meet our minimum standards for Quality Assurance, holiday parks must meet at least 16 of these sustainability actions.
4. Campus accommodation
Campus accommodation is provided by educational establishments for their students and is made available for individuals, families or groups at certain times of the year.
Criteria for campus accommodation
Published: February 2018
Guidance notes for campus accommodation
Published: February 2018
5. Hostel
This section covers:
- Hostel
- Backpackers
- Group accommodation
- Activity accommodation
- Camping barn, bod or bothy
- Bunkhouse
Criteria for hostel, backpackers, group accommodation and activity accommodation
Published: October 2014
Criteria for camping barn, bod or bothy accommodation
Published: October 2014
Criteria for bunkhouse accommodation
Published: October 2014
Guidance notes for hostels
Published: February 2018
Sustainability actions for hostels
Published: November 2018
To meet our minimum standards for Quality Assurance, hostels must meet at least 16 of these sustainability actions.
6. Individual caravan holiday home
This section includes minimum requirements for individual caravan holiday homes for hire.
Minimum standard requirements for individual caravan holiday homes
Published:
7. Self-catering
Self catering accommodation includes a house, apartment or cottage, normally let on a weekly basis.
Criteria for self-catering accommodation
Published: February 2018
Guidance notes for self-catering/serviced accommodation
Published: February 2018
Sustainability actions for self-catering and serviced accommodation providers
Published: November 2018
To meet our minimum standards for Quality Assurance, self-catering and serviced accommodation must meet at least 14 of these sustainability actions.
8. Serviced apartment
Criteria for serviced apartment accommodation
Published:
Guidance notes for self-catering/serviced accommodation
Published: February 2018
9. Visitor attractions
Guidance notes for visitor attractions
Published: April 2017
All visitor attractions that offer a visitor experience: this includes museums, castles, historic attractions, gardens, distilleries, etc.
Guidance notes for activity centres
Published: June 2017
Activity providers and centre-based activities, e.g. bungee-jumping, swimming pools, paintball
Guidance notes for tour operators
Published: June 2017
Walking tours, city centre tours, wildlife tours and bus tours with varying durations
Guidance notes for venues
Published: June 2017
Theatres, arts centres and performance venues
Sustainability actions for visitor attractions
Published: November 2018
To meet our minimum standards for Quality Assurance, visitor attractions must meet at least 12 of these sustainability actions.