Bespoke. Objective. Beneficial.
Good customer care is vital to any business looking to reach its potential, and this is something that’s especially true in tourism. That’s why getting an accurate, objective measurement of your customer care standards is so crucial.
Our mystery visits can be booked as a programme of visits or as one-offs and are each tailored to your specific business needs or your set-up. Shortly after you’re visited, you’ll be provided with written feedback designed to give you a clear picture of how well your business is performing.
For full details of how to book a mystery visit by one of our trained professionals, please contact us at customerservices@visitscotland.com. Existing customers can contact their Industry Relationship Manager.
2020 Pricing
| Business type | Price from |
| Hotel (one night stay) | £677.20 + VAT |
| Hotel (two night stay) | £1166.00 + VAT |
| Golf course (must be attached to a hotel) | £430.35 + VAT |
| Spa (must be attached to a hotel) | £307.00 + VAT |
| Hostel | £307.00 + VAT |
| Visitor Attraction | £430.35 + VAT |
Note: Expenses incurred during the visit will also be invoiced e.g. hotel nights, spa treatments, food and drink consumed, rounds of golf.