Delivering a quality customer experience
Quality Assurance and the iKnow network
Scotland welcomes millions of visitors every year and at VisitScotland, we support tourism businesses to exceed every expectation.
We work closely with the tourism industry to drive up standards, and reward excellence. We have a range of schemes, awards and services that can help you to showcase your strengths, and make sure that visitors to Scotland get the warm welcome they deserve.
Training and online resources
Online training to help you build your local knowledge or customer service skills
Discover Aberdeen and Aberdeenshire
visitaberdeen.comA two-hour online course to boost your knowledge of attractions in the region. The course costs £5.
Glasgow Welcomes
www.glasgowwelcomes.comA programme to enhance customer service across tourism, leisure and hospitality in Glasgow
Our Edinburgh
www.etag.org.ukOnline training - this one-hour course costs £6.50 and can help you to build local knowledge.
Be Lanarkshire
www.visitlanarkshire.comA free online module to help you learn about Lanarkshire and improve your customer service skills.
Ayrshire Smiles
ayrshire-smiles.comFree online training to help you promote the local area and improve the visitor experience
Essential Scotland
www.mbtag.ukOnline training module for tourism businesses in Midlothian and Scottish Borders.
Our Hebridean Welcome
www.visitouterhebrides.co.uk/industryA free online destination and customer service training programme for all tourism related businesses in the Outer Hebrides.
Paisley Welcomes
www.paisley.isA free online training platform suitable for visitor facing staff and volunteers in Paisley and Renfrewshire.