Moment for Change | Get Tourism Ready
As Scottish tourism businesses begin to plan to reopen as part of phase two and three of the route map to recovery, we’re working with the Scottish Government and industry sector groups to bring you key requirements that need to be undertaken to get tourism ready for restart.
With tourism businesses restarting, how you prepare to reopen as part of the route map to recovery is crucially important. There’s a lot to consider and we’ve pulled together the resources available to you.
On this page:
- Scottish Government guidance on the steps to reopen
- Get Tourism Ready checklist of the main things you should consider
- Guidance available from sector groups
- Information on the Good to Go industry standard and consumer mark
- Watch our video which shows the steps businesses have been taking to Get Tourism Ready
- Get Tourism Ready case studies, how business are preparing to reopen
- UK Hospitality - a series of guidelines for businesses in Scotland aimed at supporting the safe reopening of hospitality venues covering; accommodation, coffee shops, food service management, holiday parks, late night, pubs, quick-service restaurants and visitor attractions.
- The Association of Scotland's Self-Caterers (ASSC) and Scotland's Best B&Bs - guidelines incorporating self-catering with B&B specific areas
Campsites, holiday and touring parks
- British Holiday & Home Parks Association (BH&HPA) - health and safety considerations for holiday, touring park and campsite operations in the coronavirus (COVID-19) environment.
- The Camping and Caravanning Club - information on some of the measures they are putting in place on their campsites.
- UK Hospitality - see relevant section for holiday and touring parks.
- Campervan & Motorhome Professional Association (CAMPA) - helpful advice about disposing of all of the waste you may create whilst on a trip in a campervan or motorhome.
Food and drink
- Food Standards Scotland - COVID-19 guidance for food business operators and their employees.
- UK Hospitality - a series of guidelines for businesses in Scotlland aimed at supporting the safe reopening of hospitality venues covering; accommodation, coffee shops, food service management, holiday parks, late night, pubs, quick-service restaurants and visitor attractions.
- Association of Scottish Visitor Attractions (ASVA) - latest information and resources for the sector.
- UK Hospitality - a series of guidelines for businesses in Scotland aimed at supporting the safe reopening of hospitality venues including visitor attractions.
We're good to go
In order to give confidence to your visitors, we’ve worked with VisitEngland, Visit Wales and Tourism Northern Ireland to create a UK-wide industry standard and consumer mark.
Once you’ve completed the self-assessment, you’ll be given the We’re Good to Go mark that can be used across your marketing channels and signage, plus a downloadable certificate for display on the premises.
Please note that we are aware that a couple of sector groups are not on the tick box when completing the self-certification. Simply continue as if you weren’t a member and answer further questions before completing the process.
A call-handling service will provide support and assessors will also carry-out random spot-checks to ensure businesses are adhering to the guidance.
How does this link to your VisitScotland.com listing?
Visitors are keen to know that businesses are safe and ready to welcome them. In order to provide them with this reassurance via your VisitScotland.com web listing there are three things we recommend you update via your Extranet.
- Let visitors know you’re Good to Go
- Let visitors know what to expect
- Let visitors know you’re open
Get Tourism Ready | Preparing for reopening
Get Tourism Ready case studies
After a challenging few months for everyone, the tourism industry has been preparing to reopen its doors and welcome visitors once more. There has been lots of work going on behind the scenes to Get Tourism Ready, as businesses put new measures in place to help protect staff, customers and communities.
Here are some examples:
Real Food Café, Tyndrum
The Real Food Café in Tyndrum has been investing in new measures to get the business ready to open safely and responsibly on Thursday 23 July. Included in these measures, is a new Click and Collect system, new uniforms and PPE for staff and newly installed hard plastic screens at service points. Cafe staff have also received training in the new protocols and new signage will make both staff and customers aware of new safety measures.
Garleton Lodge, East Lothian
Garleton Lodge, a five-star luxury B&B/small hotel, restaurant and spa in East Lothian has put several measures in place to plan for reopening on 15 July, in line with Scottish Government guidance. Set out in their 'Commitment to Guests' these include the introduction of flexible terms of booking made directly with the hotel, giving guests confidence and protection in the event that circumstances change.
Ness Walk Hotel, Inverness
The Ness Walk Hotel, a five-star property located on the banks of the River Ness have implemented a series of new initiatives under the 'Safely Sound' banner so guests can enjoy their stay, whilst feeling reassured that the appropriate procedures are being followed. This includes contactless check in and enhanced and developed rigorous cleaning protocols.
Craufurdland Estate, Ayrshire
Craufurdland Castle and Estate is preparing to reopen on 15 July. The estate which offers restaurant, accommodation and outdoor activities will see visitors enjoy the new Tree Top Trails high wire experience with reduced numbers, additional physical distancing and PPE for both customers and staff. During lockdown the estate has offered a takeaway and grocery service and has recently reopened an outdoor seating area. The next phase will see the reopening of the restaurant and self-catering accommodation following distancing measures and new cleaning protocols.