Skip to main content
Visit Scotland | Alba
Article published 07/02/2020

Inspiring visitors to stay longer and explore further

Visitor information will continue to be provided in Stornoway, Isle of Lewis, as the Outer Hebrides visitor information centre temporarily closes this month for a facelift.

Our iCentre in Cromwell Street will close from 12 February 2020 for five weeks during the refurbishment.

During that period, our team will move to the Stornoway Ferry Terminal where they'll continue to offer visitor information at the same operating hours as the iCentre (Monday and Tuesday, Thursday to Saturday, 10am-4pm).

The iCentre revamp forms part of the new approach to strengthen visitor information availability in the Outer Hebrides.

We've been working with local destination management organisation, Outer Hebrides Tourism, to offer visitors to the Outer Hebrides a wide-range of easily accessible choices to obtain information.

This approach has included the creation of a network of eight “Welcome Points” – a selection of businesses located across the islands, from Spors Nis, in the North of Lewis, to Vatersay Hall in Barra, which will provide visitor information.

The Welcome Points are a new addition to VisitScotland’s national network of iKnow Partners – a mixture of individual attractions, accommodation providers and restaurants – which provide local expertise and information for visitors in the Outer Hebrides.

Creating an experience which reflects the changing habits of visitors is vital to ensure tourism thrives in the Outer Hebrides. The refurbishment of the iCentre is another step in delivering our aim of inspiring visitors to stay longer and explore further, to spread the tourism windfall to all parts of the Outer Hebrides.

We are grateful for the support from the Stornoway Port Authority in providing us a location for staff to continue to cater for visitors during the period of the refurbishment.

Chris Taylor, Regional Leadership Director at VisitScotland