After a challenging few months for everyone, the tourism industry has been preparing to reopen its doors and welcome visitors once more. There has been lots of work going on behind the scenes to Get Tourism Ready, as businesses put new measures in place to help protect staff, customers and communities.
Real Food Café in Tyndrum serves up delicious fresh food to locals and visitors to the area, from homemade cakes and coffee to fish and chips. The café – current national winner of the Scottish Thistle Award for Best Informal Eating Experience – has been investing in new measures to get the business ready to open safely and responsibly on Thursday 23 July.
Included in these measures is a new Click and Collect system that will help prevent the need for queueing as well as offering a contactless service from order to delivery into the customer’s boot of the car, which asks customers to input their registration numbers when the order is placed.
In addition to a limited menu, new uniforms and PPE for staff will be worn, which includes high-visibility aprons, jackets and umbrellas for the new front-of-house which will be situated in the car park. Alongside this, there are newly installed hard plastic screens at service points, non-contact bins for outside waste collection and an outdoor handwashing station for customers.
By clearly communicating their approach on online platforms, customers are also well prepared in advance of their visit, to ensure people can plan ahead and feel reassured. Staff have also received training in the new protocols and new signage will make everyone aware of measures they need to follow at the Café, meaning customers and staff can work together to help reduce any potential risks.
The Café has also obtained the Good To Go self-certification, more information about this is available for businesses who wish to sign up.
For more information on the Real Food Café, visit: www.therealfoodcafe.com.