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Visit Scotland | Alba
Article published 14/08/2020

As tourism continues to reopen across the country, here's an update on plans for reopening our iCentre network, which will take a phased approach that puts the safety of our staff and visitors at the heart of what we do.

iCentres are a significant part of the community and we understand that there will be a desire to open them as soon as possible – we share that desire and want to support the tourism industry and communities as we come out of lockdown.

As part of our phased approach the following iCentres have now opened: Edinburgh, Balloch, Aviemore, Jedburgh, Aberfoyle, Oban, St Andrews, Pitlochry, Portree, Ullapool and Stirling.

iCentres in Inverness, Fort William, Dumfries, Perth, Glasgow, and Aberdeen have all opened as part of our second phase. 

First Minister, Nicola Sturgeon, announced on 5 August that lockdown restrictions were reimposed in Aberdeen due to a coronavirus cluster in the city. As a result, we've taken the decision to halt marketing activity for Aberdeen for seven days and have taken the precautionary measure to close our Aberdeen iCentre.

From 10 August we reopened our iCentres in Ballater, Craignure, Rothesay, Bowmore, Brodick, Stornoway, Kirkwall and Lerwick. With our remaining site in Dundee opening last week (week commencing 17 August). 

We have had to make changes to the physical layout of each of our 26 individual iCentres to make these areas safe but welcoming for our staff and visitors and over the past few weeks, we’ve worked with busy suppliers to carry out these refurbishments as well as sourcing the relevant PPE. Our staff are also working on attaining the ‘We’re Good to Go’ accreditation to provide confidence for visitors coming into our iCentres.

Our reopening dates have been set out by the availability of our suppliers to do the necessary work and consultation with our staff to ensure the correct guidance is in place for the safety of our staff and visitors.

Though our premises may have been closed, our information services have been very much open for business, and like much of the industry, we’ve had to adapt to new ways of working through COVID-19 and have continued to provide information and inspiration.

Our iCentre team have skilled up and have been delivering visitor information through a range of other channels including a new messenger service we developed during lockdown, our iCentre telephone service and our email service as well as other customer channels.

There will be new measures put in place across our sites to manage physical distancing, and there will be reduced services on ticketing and retail, but rest assured our iCentre teams will continue to provide our visitors with the warm welcome that Scotland is known for. Most of our iCentres will initially have reduced opening times from 10am – 3pm, Monday to Sunday, with the exception of 

  • Bowmore – Monday to Friday, 10am - 3pm
  • Balloch – Monday to Sunday, 10am - 4pm 
  • Brodick - Monday to Saturday, 10am - 3pm
  • Edinburgh - Monday to Sunday, 10am - 4pm 
  • Aberfoyle - Monday to Sunday, 10am - 4pm 

Our iCentre staff have been working hard to get the centres reopened and are looking forward to being able to help visitors with face to face enquiries for the first time in four months.