After a challenging few months for everyone, the tourism industry has been preparing to reopen its doors and welcome visitors once more. There has been lots of work going on behind the scenes to Get Tourism Ready, as businesses put new measures in place to help protect staff, customers and communities.
Ness Walk Hotel is a five-star property located on the banks of the River Ness, renowned for its service and stunning setting. They have implemented a series of new initiatives under the ‘Safely Sound’ banner so guests can enjoy their stay, whilst feeling reassured that the appropriate procedures are being followed.
Contactless check in and out will minimise face to face contact – but staff will still be in contact with guests electronically or via the phone, making sure they don’t miss out on great Highland hospitality despite these new measures. Calls to guests in advance of their stay will check if anyone in the party has government listed COVID-19 symptoms and temperature checks will be done on guests as they leave, in order to minimise any potential risks.
In terms of a revised operational model, room changeovers will be managed so that maximum time is left between guests. Although the hotel already had a rigorous cleaning protocol, this has been enhanced and developed. For instance, there will be intense cleaning of key touchpoints and use of a UV black light to ensure all high-touch areas have been covered.
The public areas will have physical distancing signage, while more tables have been made available for outdoor dining as outdoor environments carry lower risk.
Ness Walk – and its sister property Kingsmill Hotel – have clearly communicated the new policy on their website, making clear not only what measures the hotel is taking, but also what is expected of guests so that everyone can have a positive, welcoming experience.