Best Ideas for Tourism Businesses

Surprise & Delight, Best Ideas for Tourism Businesses is a collection of great ideas for best practice produced by VisitScotland’s Quality and Standards team.

It is designed to help the industry provide the best possible experience for its customers. The good news is that the vast majority of things that people liked and remembered from their visit were simple, special touches. They are, in the main, straightforward for businesses to implement... and not at all costly.

There are over 500 ideas here. Choosing even a few could help enhance the visitor experience, making their stay, or visit, memorable.

CDs are available to participants in VisitScotland’s Quality Assurance Schemes. To request a copy, contact QAdevelopment@visitscotland.com