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Catering
Where applicable
1. Layout (Not assessed for Historic Attraction/Historic House/Castle)
- Appropriateness of layout to the catering facility
- Style of service effective within establishment
- Positioning of furniture, ease of movement within catering area
- Self-service hatchery in relation to the tables
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2. Menu Presentation
- Location of menu
- Style and quality of menu
- Clear indication of price
- Helpful descriptions and information
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3. Food Presentation & Quality
- Food quality, including temperature, flavour, presentation, etc
- Use of local or seasonal ingredients
- Balance of choice available, eg. healthy option, children's menu
- Visual appeal of food
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4. Attitude/Efficiency of Staff (Catering Staff)
- Warm, friendly welcome, attitude, professional style, good customer care
- Efficient service appropriate to style of operation
- Consistent standard of service
- Efficient/prompt attention to requests
- Regular/efficient cleaning of tables
- Attention to detail especially hygiene standards
- Sufficient levels of staff, training, competence, supervision
- Ability of staff and facilities to cope with demands
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5. Appearance of Staff (Catering Staff)
- Corporate clothing and name badge, where appropriate
- Staff distinguishable and suitably dressed
- Smart and presentable appearance
- Evidence of attention to hygiene
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6. Ambience/Atmosphere
- Related to type of attraction and facility
- Conducive to eating, including lighting, decor, heating, design themes
- Level of noise/disturbance
- Style and theme of decor and furnishings is appropriate to facility
- Table appointment is appropriate to style and theme of facility
- Use of architectural features
- Use of music
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7. Decor/Maintenance (Catering Area)
- Quality and condition
- Good decorative order in keeping with attraction
- General maintenance, e.g. lighting, doors
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8. Cleanliness (Catering Area)
- Litter bins and general tidiness
- Overall level of cleanliness
- Smart, tidy appearance
- High standard of housekeeping and attention to detail
- Evidence of attention to cleanliness with regard to hygiene, including cutlery and crockery
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