Media Centre

Current Economic Situation

The impact of the current economic climate has been well documented throughout the media.  The tourism sector has not escaped from the restrictions on lending and the downturn in consumer spending. This current briefing is designed to update VisitScotland staff and external stakeholders on what VisitScotland is doing to help the tourism industry.

Key Messages

  • The current economic climate is very challenging for the tourism industry and we share the challenges operators face.
  • It’s a great time to holiday in Scotland – great deals and a chance to rediscover your own country
  • It’s more expensive to holiday in many other European destinations
  • We know that the picture is mixed – some businesses are continuing to do well, others aren’t – but business confidence is clearly suffering.
  • The tourism industry has shown resilience before and will bounce back from this.
  • VisitScotland is working on an economic recovery programme plan with other agencies and the industry.
  • VisitScotland is constantly monitoring the situation and refocusing its tactical marketing as appropriate to help combat the current economic environment.
  • VisitScotland is seeking ways to support businesses by freezing prices on a range of products and services, representing a £200,000 saving to businesses in real terms.
  • We cannot address the current challenges in isolation – partnership working is essential

VisitScotland Response

Support to Businesses

VisitScotland has agreed to freeze prices on the core products / marketing opportunities that businesses buy.  Specifically, we are freezing prices on the following:

  • Quality Assurance products in 2008/09.
  • Our standard marketing opportunity packages in 2009/10 which include a standard listing in the local accommodation or visitor guide (non-accommodation businesses are listed in the visitor guide), exposure in the relevant Visitor Information Centre and a standard listing on VisitScotland.com.
  • Our enhanced marketing opportunities packages in 2009/10 – enhancement of the standard package includes, for example, quarter page advert in the local guide as opposed to a standard listing.

Quality assurance products and marketing opportunity packages (our core products) represent 70% and 86% of our business customers respectively, meaning that the vast majority of our business customers will benefit from these changes.

Price increases for additional products will be kept to a minimum.

VisitScotland is making changes to the Growth Fund to help more businesses to secure additional marketing funding.  Changes we’re looking at include the following:

  • Raising the grant threshold to 50% of total budget.
  • Additional project management support from VisitScotland for groups applying for funding.
  • Making QA more accessible by providing a range of flexible support that will enable groups to enter into a quality scheme as part of their application.

Finally, in recognition of the financial pressures on businesses, VisitScotland has committed to adhering to the Scottish Government’s 10 day target of paying bills to all its suppliers.

Public Agency Joint Response

VisitScotland, enterprise agencies and the Scottish Government have established an action group to co-ordinate and deliver an economic recovery programme focused on:

Marketing: VisitScotland has already made significant adjustments to its tactical marketing, concentrating on opportunities in the UK by directing campaigns at consumers we believe will be less likely to be affected by the current economic situation.  Internationally, activity has been prioritised on Western Europe by focusing on destinations with direct access, growth markets like Spain and Canada and those with the greatest propensity to respond to Homecoming.  The messaging focus throughout has been on quality, value, deals and constant communication.

Advice & training: SE and HIE are rolling out an advice programme. Highlands and Islands Enterprise announced last week it is to support businesses through one to one advice sessions, web based information on www.hiebusiness.co.uk, an interest relief grant and an acceleration of capital spend.  It is also launching a series of business clinics and is planning to set up an advice and information helpline.  Scottish Enterprise is rolling out a programme of advice through their account managers and on the Business Gateway website with a series of hints and tips aimed at helping businesses through the credit crunch. Their programme of Tourism Workshops for 2009 will be specifically tailored with messages, advice and support.

National Investment Plan

Discussions to shape a national investment plan are well underway involving the three agencies and Scottish Development International.  The intention is to continue with these and to engage with key industry players and the investment community.

This has always been viewed as a longer term project focused on a time after the current challenging environment has become more favourable for investment.  The main focus will be on new investment capable of transforming an area but will highlight the need for businesses to continually invest in the quality of their existing facilities.

Drawing on international best practice, the plan will also investigate the need for specific tourism investment funding in the shape of a tourism development bank based on the model which currently operates in Austria.

VisitScotland’s Marketing Activity

HOMECOMING SCOTLAND 2009 – Key Points:

  • An unique opportunity to invite those abroad and those at home to join in a year long programme of events.
  • Key markets are – North America, Canada, Australasia, the UK and parts of Europe (for example Spain and Russia) – but the message is global.
  • It is a national celebration with more than 300 events taking place across Scotland from Burns night to St Andrews Day.
  • Homecoming has inspired hundreds of organisations from local authorities to community groups to get involved.
  • The programme is expected to bring in £40 million extra to the Scottish economy and more than 100,000 additional visitors.
  • More than 1 million people are engaging with Homecoming every month through websites and e-communication.

Specific campaigns:

I Am A Scot – will reach around 95 million people across the world. The biggest ever international golf promotion “Drive It Home” will target 70,000 consumers in US, Canada and Sweden.  Developed with the Scottish Golf Union, the promotion will see more than 85 Scottish golf courses offering thousands of free golf times.

Homecoming website – an American consumer is signing up every 42 seconds to say they are interested in the programme. The Caledonia TV Advert – launched on Friday 28 November, it has already been seen by 60% of the Scottish population and 40,000 have viewed on You Tube and the Homecoming website.  It will be screened in the US and Ulster in January.

Homecoming Scotland 2009 remains an unrivalled opportunity for tourism businesses to get involved and target consumers.  Homecoming activities are widely promoted  via Business Relationship Managers, via VisitScotland’s website and the dedicated Homecoming website.  Regular communication includes ideas and leads in the monthly e-Update (issued to 9,000 businesses).

PR has been building in 2008 and a major PR plan commences at the official launch around Burns Weekend.  Major partnerships are in place for 2009 with diverse organisations including National Geographic and the Forestry Commission.  

Marketing

UK and Ireland

  • Real Scotland The Locals’ Guide campaign to promote areas across Scotland in conjunction with Conde Nast.  Campaign ended end November.; results include: 18k requests for the book; listings secured from businesses.

  • Winter White launched in early November.  Lots of activity including white ‘invite’ to target audiences; website includes over 100 things to do and joint promotions with range of partners for on-pack and online promotional activity.  Week Two generated 16k unique visits to website and 160 industry operators participating.

  • Accessible Adventure campaign.  Ongoing campaign to position Scotland as a destination which offers a variety of adventure activities.  The opportunity is free to businesses to help generate additional business in the shoulder season during the most difficult trading conditions.  Partnerships with a range of associated food  and drink products. Substantial media and online promotions in run up to Easter.

  • Homecoming - The Advert had a successful launch on 28 November with significant press coverage.  Traffic to Homecoming site increase from average 1500 to 5000 per day.  In London Underground there are 48 sheet adverts in conjunction with National Express. Other activity in 2009 includes extensive relationship marketing (mail-outs), online communications (e-newsletters); inserts for target magazine titles.  Good uptake on Telegraph itinerary download site.

  • Transport/Access/Sponsorship – Meetings to discuss potential deals and sponsorships with partners e.g. Stena Line, National Express, Trans Pennine Express, Loganair/flybe.

Europe

  • Pan Market –Bi-annual travel trade e-newsletter to communicate with overseas travel trade goes to 12,000 contacts.

  • European Touring Campaign – campaign will be over £1m in France, Germany and Spain commencing in mid February.  Homecoming will be important element of the campaign creative with confirmed partnerships with e.g., FlyGlobespan.

  • Golf – Drive It Home has 85 golf courses signed up; travel deals being negotiated with third parties.  Campaigns in US and Sweden launch in early January 2009.

  • Germany
  • Major Homecoming activities – including competitions, directmail and video on You tube.

North America

USA

  • November e-newsletter sent to 134k with a touring theme.
  • Golf newsletter sent to 11k consumers (next version will be Drive it Home in January 09).
  • Ancestral newsletter sent to 14k consumers.

Canada

  • November e-newsletter sent to 10k.  Ancestral e-newsletter to be issued January with information on the Famous Scots exhibition.

Australia/New Zealand

  • First e-newsletter sent to 7k consumers.  Ancestral e-newsletter to be issued in January.

China

  • Attendance at the main trade show in Shanghai with around 1500 Chinese trade.

Japan

  • Work on Whisky Live event in February 09.

India

  • Working British Council on event in Kolkata;12 SCOTS agents attending with Homecoming branding on stand.

Business Tourism Activity

  • Scottish Development International – Meeting to discuss collaborative opportunities in Southern Europe, Middle East and Africa.
  • Scottish Enterprise – VS Business Tourism Unit sponsored the annual conference at SECC.  A sell out with 160 attendees.
  • Scottish Development International – Meeting to target Globalscots network for Homecoming.
  • Visitors to conventionscotland.com – There has been a decrease in visits to the site, however there has been a recent large visit from the Russian Trade Mission.  Current and forthcoming activities (including Scotland in Winter event in London) should prompt an increase.
  • Attendance at trade event in Mexico in November.  Good opportunity with many international planners present.  Similar events in US cities.
  • Attendance at events in – Georgia and New York in February and March 2009.  
  • Scotland Means Business (3-6 November ) – successful annual event with UK buyers.

Current Statistics

International Passenger Numbers: The most recent results from the IPS (International Passenger Survey) show a decline in visitors from overseas. Compared to the first two quarters of 2007, these provisional results show that:

- The number of visits to Scotland from Europe decreased by 5%;

- The number of visits to Scotland from North America decreased by 6%;

- The number of visits to Scotland from other overseas countries increased by 7%.

- Overall visitor numbers from overseas have declined by 4%.

UK Passenger Numbers: The provisional results from the UKTS survey for the year up to August shows a decline in visitors from the domestic market, with a -3.5% reduction in trips and expenditure remaining consistent at 0.0% compared with the same period in 2007. Average length of stay is up by 2.89% compared to 2007, with spend per night and trip both up by around +0.75% and +3.66% respectively.

Visitor Attractions: The final provisional results from the Visitor Attraction Barometer for season (January to October 2008) show a decline in the number of visitors, with a decrease of -4%. Excluding visitors to Kelvingrove, season to date’ visitor figures are down only -1.8% on 2007. Three of the fourteen regions performed better in 2008 compared to 2007, these were Orkney, Shetland and Edinburgh & Lothian. Churches, Abbeys and Cathedrals were the most popular attraction in 2008 with Museums & Art Galleries and Castles and Forts performing poorly compared to 2007. Rural locations performed better than seaside and urban based attractions although rural locations still witnessed a -1.6% drop in visitors compared to -4%/-5% in other areas.

Occupancy: Although a seasonal variation occurred through 2008, with occupancy in the first quarter outperforming that of 2007, occupancy levels dropped over the summer of 2008 compared to 2007. For the year up to October compared to the same period in 2007, serviced accommodation occupancy has fallen 2% with non-serviced accommodation the same as 2007.

Investment: The economic conditions have shaped most of the recent activity both at home and abroad.  Some investment plans continue to be implemented (such as the Ury Estate and Rutherford Castle golf developments), while some have been shelved (the redevelopment of Dumfries town centre was halted in March after developers blamed the credit crisis).

Business tourism has seen shifts as companies downscale, with the Whitbread Premier Inn loyalty programme seeing a 40 per cent increase up to May. Office for National Statistics figures show Britons’ trips to the Eurozone were flat over the three months to June, as demand for domestic breaks and holidays to non-euro destinations rose.

Scottish Travel Demand: Compared to 2007, Glasgow and Aberdeen airports witnessed month-on-month decline in passenger numbers, with Edinburgh and Prestwick experiencing overall increasing volumes. Analysis of airline routes this winter suggest that due to unfavourable conditions (fuel price, operating costs) budget airlines are shelving almost 60 routes this winter, with up to 3,000 fewer flights than last year. On the positive side, rail travel is seeing a growth in passenger numbers with long distance rail journeys in Britain in the first quarter of 2008 increasing 5.6% on 2007.

Tourism Barometer: The VisitScotland tourism barometer for term 2 covering the summer period shows that overall optimism within the Scottish tourism industry appears to be low compared to last year; however this is to be expected under the current corporate climate. By sector, tour operators seem to be the most optimistic with accommodation and retail remaining the less optimistic.

Advice for Scottish tourism businesses

  • Keep in touch with all of your customers
  • Adapt your marketing tactics - tap into opportunities in Canada, Europe, Scotland and northern England
  • Work together: joint effort through cross selling will make more impact
  • Contact your local Relationship Manager to look at opportunities
  • Use VisitScotland market research insights into customers and potential customers
  • Answer enquires quickly
  • Embrace fully IT opportunities
  • Innovative marketing e.g. short-term  opportunities such as Homecoming
  • Pool resources – joint campaigns / offers
  • Focus on quality & value  
  • Use VisitScotland Growth Fund for marketing opportunities
  • Use information on  visitscotland.org & eUpdate
  • Utilise Membership of Trade Associations
  • Tap into VisitScotland’s Local Marketing and relationship marketing

December 2008