Transcript of quality and service video


Duration: 1 minute 3 seconds




Paul Easto, Wildnerness Scotland:  Quality and service is really important to us at wilderness Scotland because it’s really at the heart of our business, and in a very competitive environment, quality and service is what really makes the difference to the customer. I think it gives us a real competitive advantage; not just against other businesses in Scotland, but also against other destinations around the world.


Alistair Hutchison, Camera Obscura and World of Illusions: ‘So if the staff aren’t giving great quality, we as a company aren’t giving great quality.


Libby Reynolds, Glamis Castle: People trust a rating from visitscotland, so that will get them to come to us in the first place, and it’s important to us that we have 5 stars.


Claire Bruce, Glen Tanar Estate: Service and quality is incredibly important to my business because I need to have happy customers who come back again.


Caroline Barr, Glasgow Museums: We’re part of the Visitscotland grading scheme, we’re part of customer service excellence, but we’re trying to strive to be better.


Karen Robertson, JAC travel: We work in the service industry, and there is a lot of competition out there, and you know, we’re all selling a similar product, so we have to make sure that the service is really standing out.


Tracy McCafferty, The Famous Grouse Experience: What makes the real difference to the customer is the quality of the experience that they get and the quality of the delivery.


David Currie, Highland Cottage: If I can’t deliver quality and service then I shouldn’t be there.

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