WorldHost: Principle of Customer Service Workshop

Our interactive programme teaches your staff crucial customer service skills that can lead to:

Increased revenue

Repeat business

Average spends and net sales

Better communication between staff and customers

Improved internal communication

Increased staff motivation, and therefore reduced staff turnover and absenteeism

Higher quality assurance ratings and improved scores on sites like TripAdvisor

 

When you train 50% or more of your front-line staff using any of the WorldHost programmes, you can also apply to become a WorldHost Recognised Business - a 'must-have' badge for customer service.

 

Who should take this course?

This course is ideal for any member of staff that has day-to-day interaction with customers – whether they're an assistant, supervisor, department head or director. It's also relevant to staff in non-customer-facing roles; many of our clients report that the training improves internal communication well as across front-line customer service.

 

What the course covers:

The role of all staff in delivering outstanding customer care

Giving positive first impressions

Communication and listening skills to create excellent rapport with customers

Generating revenue for your business through customer service excellence

'Going the extra mile'

Delivering for tourism Image of front cover of document VisitScotland activity highlights VisitScotland activity
Working for Us VisitScotland employees Job vacancies at VisitScotland Vacancies
Holidays in Scotland People Link to VisitScotland's Holiday site Holiday Information