Glasgow Welcomes: Delivering Service Excellence
Training Event
Learn how to deliver the WOW Factor - and create not just
satisfied customers but raving fans who will want to return to
Glasgow time after time.
The city-wide programme Glasgow Welcomes encourages participants
to think about customer service in a new way. One that delivers
fantastic experiences through its people.
Ultimately the workshops are dependent on action and every
participant will leave with a set of actions that they will
complete, to go from great service to even better. The 1 day
programme, Delivering Service Excellence, is aimed at staff &
team members of all hospitality & tourism related
businesses/organisations in Glasgow.
Courses include lunch, refreshments & Glasgow Welcomes
certificate and badge, and are offered at highly subsidised
rates.
Glasgow Welcomes is the city's official programme endorsed by
the Glasgow Tourism Strategy Group (Glasgow City Marketing Bureau,
Glasgow City Council, Glasgow Chamber of Commerce, Scottish
Enterprise, & VisitScotland).
This course is licensed as part of the Scottish Enterprise
National Tourism Customer Service Programme (Delivering Service
Excellence).
