Accessible Tourism

 

Accessible Tourism or Inclusive Tourism, as it's also known as, is the term used to describe tourism that serves the needs of a full range of consumers.  The Inclusive Tourism market not only encompasses people with permanent physical disabilities, but also families with young children and senior travellers.

 

The market has grown significantly over the last few years, with many businesses who cater for this market seeing higher occupancy rates and development of a loyal customer base who keep returning.

 


 

Practical tools to help you provide an inclusive tourism experience:

 

Easy does it Guide Description
Easy Does it guide  

PDF document  Easy does it - 898kb

 

Take a look at our AdviceLink guide packed with simple low-cost changes to benefit you and your visitors:

 

  • Attracting visitors - what to consider
  • Making the booking process easier
  • Taking the stress out of travel
  • Making access easy
  • Using feedback to learn more 

 

 

Online training course Description

 

Accessible Tourism Training

 

 

A free online Accessible Tourism training course is available, designed for managers and frontline staff of tourist accommodation, attractions, eating and drinking establishments.

 

The programme features a series of short videos and podcasts to help illustrate learning points. There are five modules, covering all aspects of Accessible Tourism. The training should take approx. 90 minutes to complete and can be done at your own pace over several days or weeks. Once you complete the course successfully you will be awarded an Accessible Tourism Training Certificate, which you can print out and keep.

 

Why not start your training today.

 

 

Access Statement Tool Builder Description
Access Statement Tool

An access statement is a detailed description of your business facilities and services, as well as information about the surrounding area and travel advice.

For inspiration, have a look at the access statements that have been developed by Crathie Opportunity Holidays.

 

You can create your own access statement using our access statement tool.

 

 

Take the lead Booklet Description
 Front cover of Take the lead guide

 

PDF document Take the lead - 3.24mb

There are around 7,000 assistance dog users in the UK, supporting people with visual impairments, people with physical disabilities, deaf and hard of hearing people and people with hidden disabilities.

 

Assistance dogs are not pets but highly trained animals that act as aids to disabled people, enabling them to function independently.

 

Welcoming an assistance dog onto your premises does not only make good business sense it is in line with your legal obligations.

 

Published in partnership with the Equality and Human Rights Commission and VisitEngland, our Take the lead booklet explains what your legal duties are to assistance dog owners under the Equality Act 2010.

 

It also answers your specific questions from allowing assistance dogs into food preparation areas to charging extra to cover additional cleaning costs.

 

 

Case studies

 

Eildon Holiday Cottages and Easter Kincaple Bed and Breakfast have opened their doors to guests with mobility needs and have seen positive results.

Read on and be inspired to seize the opportunities that a new business market could offer you:

PDF document Eildon Holiday Cottages - size 229kb

PDF document Easter Kincaple - size 240kb

PDF document 'A park for all', Cairngorms National Park - size 1283kb

PDF document Good practice, Elaine Hamilton - size 411kb

 

VisitScotland held an Accessible Tourism Conference in March 2013 to explore the opportunities of working with the accessible market. The conference slides are available to download.

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