Complaints & Feedback
VisitScotland aims to provide a professional, quality service for
our customers and we welcome any comments or feedback which will
help us to improve our service. We also recognise that things can
go wrong and we would encourage customers to contact us if they are
unhappy with any aspect of our marketing or customer service.
How to make a complaint
Please contact us on the details below:
To do this you can either:
VisitScotland
Customer Services
Castle Wynd,
Inverness
IV2 3BJ
There are three stages at which a complaint will be
considered.
- We will respond in full within 10 working days or if the answer
is not yet complete within 10 working days, we will acknowledge
your initial letter and explain who is dealing with the complaint
and when you are likely to receive a full response
- If after you receive your response, you are still dissatisfied,
you should then write to one of our Directors at the address given
above
- If you are still dissatisfied, you should write to:
The Scottish Public Service Ombudsman
4 Melville Street
Edinburgh EH3 7NS
Tel: 0800 377 7330
Fax: 0800 377 7331
Email: ask@spso.org.uk
Website: www.spso.org.uk
