VisitScotland Complaints

VisitScotland aims to provide a professional, quality service for our customers and we welcome any comments or feedback which will help us to improve our service. We also recognise that things can go wrong and we would encourage customers to contact us if they are unhappy with any aspect of our marketing or customer service.

Obviously we welcome the opportunity to put things right and should you be unable to find the relevant contact details on the Contact Us page, please contact us on the details below:

To do this you can either:

email us at qainfo@visitscotland.com
or write to us at:

           VisitScotland
           Quality & Standards
           Cowan House
           Inverness Retail & Business Park
           Inverness
           IV2 7GF.

There are three stages at which a complaint will be considered.

Stage 1

We will respond in full within 10 working days or if the answer is not yet complete within 10 working days, we will acknowledge your initial letter and explain who is dealing with the complaint and when you are likely to receive a full response

Stage 2

If after you receive your response, you are still dissatisfied, you should then write to one of our Directors at the address given above

Stage 3

If you are still dissatisfied, you should write to:

The Scottish Public Service Ombudsman
4 Melville Street
Edinburgh EH3 7NS
Tel: 0800 377 7330
Fax: 0800 377 7331
Email: ask@spso.org.uk

Website: www.spso.org.uk